Shipping policy
Shipping Policy – Efficient Lagging
1. Order Processing
• All orders placed before 1pm (Monday–Friday) are typically processed and dispatched the same working day.
• Orders placed after 1pm, on weekends, or on bank holidays will be processed on the next working day.
• You will receive an order confirmation email once your purchase has been completed, followed by a dispatch notification with tracking information (where applicable).
2. Delivery Options & Timescales
We offer reliable UK-wide delivery through trusted courier partners.
Standard Delivery (2–4 working days)
• Available on all orders.
• Delivery times may vary depending on location and courier capacity.
Express Delivery (1–2 working days)
• Available on most products.
• Orders must be placed before 1pm for same‑day dispatch.
Pallet Delivery
• Larger or bulk orders may require palletised delivery.
• Our team will contact you if this applies to your order to confirm access requirements and delivery arrangements.
3. Delivery Charges
• Shipping costs are calculated at checkout based on order size, weight, and delivery location.
• Any promotional or free‑shipping offers will be clearly displayed on our website.
4. Delivery Areas
• We deliver to all mainland UK addresses.
• Deliveries to Northern Ireland, Scottish Highlands, islands, or remote areas may incur additional charges or extended delivery times.
• If your postcode falls outside standard delivery zones, we will contact you before dispatch.
5. Failed Deliveries & Redelivery
• If a delivery attempt is unsuccessful due to incorrect address details or no one being available to receive the goods, the courier may leave a card, attempt redelivery, or return the parcel to us.
• Additional charges may apply for redelivery or address changes once the order has been dispatched.
6. Damaged or Missing Items
• Please inspect your order upon delivery.
• If any items arrive damaged, incorrect, or missing, notify us within 48 hours with photos where possible.
• We will arrange replacements or refunds in line with our Returns Policy.
7. Order Tracking
• Tracking information will be provided for all courier‑delivered orders.
• Pallet deliveries may include estimated delivery windows rather than live tracking.
8. Contact Us
If you have any questions about shipping or need help with an existing order, you can reach our customer support team at:
Email: shopify@insulationandlagging.co.uk
Phone: 01942 295926
Hours: Monday–Friday, 9am–5pm